Integrity
- Fairness and truth.
- Respect all ISP stakeholders: clients, colleagues, shareholders, partners, and our communities.
- Loyalty to ISP, not only to an individual team.
Clients First
- Second only to regulatory and legal requirements, client-related tasks are our top priority in terms of timeliness, resource allocation, and management attention.
- Our clients are our reason for being.
- We truly believe in our willingness to go the extra mile for complex clients, as long as they meet regulatory requirements.
- Client First should be a company-wide mode of operations. Do not let the client wait for your response.
Entrepreneurial, Agile and Innovative in Spirit and Conduct
- Innovation and out-of-the-box solutions have been part of the DNA of ISP and remain one of our key competitive advantages.
- Growth should be driven by entrepreneurial ideas for new product lines, organically grown businesses, or in collaboration with third parties, individuals, and companies.
- Agile allocation of management and professional resources for new ideas is key to our future success.
- Thorough scrutiny, analysis, and risk pricing should accompany new initiatives.
Ownership of Tasks
- All ISP employees should assume full ownership of their tasks, including initiation, execution, quality control, and timeliness. Ownership means acting like a partner.
- Our employees add value, consult with colleagues and superiors in order to go the extra mile.
- Mistakes are reported immediately and honestly, while all tasks required are performed thoroughly and accurately.
- We follow all policies and regulations to the letter—no exception.