Relationship Manager Paying Agent Services, Zurich (100%)

ISP is looking for a motivated & reliable Relationship Manager Paying Agent Services

You will be joining the Paying Agents business unit in Zurich as Relationship Manager, and integrate into a successful, dynamic team.

Your primary responsibilities will include: 

• Supporting the Head ISP Dubai with client interactions and onboardings
• Assisting in preparations for client presentations, proposals, and pitch material for business development activities  
• Delivering exceptional client service by assisting and advising clients on banking matters and various inquiries
• Independently processing securities, foreign exchange, and derivatives transactions
• Managing entire client account lifecycles, including onboarding, monitoring, and closing, while ensuring compliance with legal, regulatory, and internal policies
• Acting as a diligent first line of defense by implementing the Know Your Client (KYC) principle and leading due diligence processes in coordination with product specialists
• Building, servicing, and strengthening client relationships, ensuring long-term satisfaction, loyalty, and retention of client base
• Proactively monitoring client portfolios to identify needs, gather feedback, and capture upselling and cross-selling opportunities
• Collaborating with the Paying Agent team, Product Specialists, and Project Managers to ensure seamless delivery of services
• Sharing expertise and best practices with colleagues to promote continuous learning and team growth 
• This role includes the daily coverage of an already existing client book 

We are looking for candidates fitting below requirements:

• Bachelor’s degree, or equivalent education  
• At least 3 years of experience in a high-standard, reputable financial institution, with a strong emphasis on Paying Agent Services and Compliance, alongside some experience in Relationship Management.
• Comprehensive knowledge of Swiss regulatory requirements, MENA expertise is a plus
• Experience in a similar position is a plus  
• Fluency in English is required as well as good knowledge of German  

To be successful in this position requires excellent communication skills, with an ability to interact professionally with internal and external clients. The ideal candidate is highly organized, self-disciplined, and detail-oriented, with a strong personal interest in financial markets. At ISP, you will work alongside motivated colleagues engaging in constructive teamwork. You will benefit from an entrepreneurial and challenging environment with a focus on innovation and high-performance culture. We offer an attractive remuneration scheme with high flexibility and independence. Our offices in Zurich are in walking distance from the lake in the vibrant Seefeld area, but we also offer the possibility of remote working within limits.  
  
If you are a solution-oriented thinker, and feel comfortable in in a fast-paced, international financial services environment, we are looking forward to receiving your meaningful application!